North American Retail Hardware Association

The North American Retail Hardware Association, or NRHA, is a company/trade association within the home improvement retail industry. The company needed to develop a learning platform for employees of hardware stores. The NRHA lacked the skills internally that were necessary to build a program that would provide a training site in a suitable format to test employees and managers from more than 20,000 stores nationwide for various certification processes.

Galvin Creative Technologies developed an online University for the association where students can register online and take various tests. The tests are also tracked through the online program so that the certification process can be expedited. The staff at Galvin Creative Technologies worked diligently and under strict deadlines to accomplish the goals of the NRHA.

The training site launched on schedule and has saved NRHA more than 40-man-hours each week. There are currently more than 6,000 students training on the online program. The association has also found the program as a useful tool in selling to hardware stores throughout the country.

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